Returns, Exchanges & Refunds
At Enchanted Island Designs, every order is prepared with care. Many of our products are made to order, printed especially for you.
Made-to-Order Products
Because our apparel and other made-to-order items are produced specifically for each customer, we generally do not accept returns or exchanges for:
- Changes of mind
- Incorrect sizes or colors selected at checkout
- Personal preference regarding fit
- Personalized or customized products
Please review product descriptions, sizing charts, and customization details carefully before placing your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Include your order number, a description of the issue, and clear photographs when applicable.
We will review the situation and arrange an appropriate resolution, which may include a replacement or refund.
Cancellations and Order Changes
If you need to change or cancel an order, please contact us as soon as possible. Once production has started, changes or cancellations may no longer be possible.
Personalized Orders
Please double-check all names, dates, years, spelling, and other personalization details before submitting your order.
We cannot guarantee corrections after production begins. However, if we make a personalization error, we will work with you to resolve it.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times vary depending on the payment provider.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
Questions?
Please contact Enchanted Island Designs through our Contact page for assistance with an order.